ALAN H STILLERMAN

 

Indianapolis, IN 46235 ¨ (317) 691-5850 ¨ alyn4151@gmail.com

LAN ADMINISTRATOR

A motivated information technology professional with 15+ years of professional corporate and contract experience, including creating and repairing new and existing computer networking systems and providing comprehensive help desk and customer support for a variety of industries.  Proven success in supporting, managing, and maintaining video conferencing, web conferencing, and firewall transversal.  Key task force participant in the development and implementation of video conferencing strategy for the State of Indiana, presenting instructional session and best practices document at National Conference.

A+ & Network+ Certified ● Windows XP, Vista & 7 ● PC Imaging /SCCM ● MS Office 2010 & 2013 ● TCP/IP ● Hardware/Software Installation ● Troubleshooting ● Customer Support ● Virus Removal ● Research & Diagnostics ● Internet/Intranet ● DHCP/DNS ● Migration ● NACI Federal Security Clearance ● Wireless Technologies ● Optimizing Computer Performance

 

ACRO SERVICE CORPORATION    4/2015 – 8/2015

PC Deployment Technician (Contractor, 3 month assignment, extended twice, State of Indiana, IOT)

§    Image new HP desktop, laptop and used Dell desktop and laptop computers

§    Fulfill ticket orders ranging from imaging computers to adding peripherals

§    Use Microsoft SCCM to load software applications on to computers based on tickets

§    Ship computers and peripherals by Fed Ex

 

INSIGHT GLOBAL         1/2015

PC Technician (Contractor, 3 day assignment extended into 6 day assignment)

§    Worked with one other PC Technician to migrate the facility from one domain to a new domain

§    Converted WYSE terminals to new domain

§    Sent to Frankfort, IN, to finish migration

§    Reconfigured printers with new DNS IP settings and new SMTP settings

 

SYGNETICS, INC. SERVICE DISABLED VETERAN OWNED BUSINESS               9/2014 – 10/2014

Sr. Dell installation Technician (Contractor at Dell, Roudebush VA Hospital – Indianapolis, IN)

§    Direct liaison contact between Dell Program Manager, and Department Veterans Affairs IT Points of Contact

§    Direct scheduling and strategy activities to meet installation goals

§    Direct Installation Reporting activities to Dell Services Personnel

KNOWLEDGE SERVICES/PERMIERE CREDIT of NORTH AMERICA   4/2014 – 5/2014

PC Technician (Contractor at Premiere Credit)

§   Removed HDD from computers for recycling

§   Replaced and installed Plantronic VoIP adapters for softphones

Key Accomplishments:

§   Installed software on top of image, activated Windows 7, encrypted machine prior to deployment.

 

 

ALAN STILLERMAN, Page 2

 

 

PFITECH BUSINESS SOLUTIONS/DELL              10/2013 – 12/2013

Athena Asset Deployment Technician (Contractor at Dell)

§   Deployed Dell laptops, desktops, and scanners to new sites in the St. Vincent Athenanet system

§   Reimaged desktops and laptops for future use

Key Accomplishments:

§   Set up encryption for first-time use after imaging, for Windows 7-64 bit or Windows XP-32 bit OS

 

MODIS  9/2013 – 10/2013

Help Desk Technician (Short-term Assignment)

§   Transitioned PC machines from Windows XP to Windows 7

§   Replaced all hardware, then migrated and transitioned Windows XP machines to Windows 7

§   Added additional RAM, connected printer with new DB-25 to USB cable for new machine

 

ID SOLUTIONS, INC.                   4/2012 – 6/2013

Tier 1 Help Desk

§   Upgraded systems and infrastructure remotely or by guiding customers through the process

§   Set up, configured, and tested new systems prior to delivery to customer

§   Provided customer support via telephone on videoconferencing infrastructure and end points

Key Accomplishments:

§   Improved efficiency in providing database information by collaborating with Renewal Department

 

TEKSYSTEMS                 3/2011 – 4/2012

Contractor at Verizon Wireless

§   Collected data on cell sites converted from 3G to 4G technology using DataPro

§   Performed cluster drives over a geographic area for post processing analysis

Key Accomplishments:

§   Served as Drive Tester for System Performance Department in the Indiana/Kentucky region

 

SUBSTITUTE TEACHER                10/2010 – 3/2011

§   Taught classes to students grade K-12 on a part time basis, including Math, Science, and Orchestra

 

FREELANCE INFORMATION TECHNOLOGY SUPPORT TECHNICIAN                 1/2008 – 12/2010

§   Assessed and solved customer technical issues, including installation errors virus removal

§   Installed memory, software/hardware, and educated customers

 

Contract: Apex Systems, Inc. /Ascension Health, St. Vincent Hospitals          9/2010

§   Migrated BlackBerry smartphones from old mail server to new Exchange Server

§   Backed up data, installed new OS and restored data

iSALUS Healthcare     4/2010 – 6/2010

§   Designed Electronic Medical Record (EMR) templates for Physicians using HTML for formatting output

 

Previous experience includes military service for the U.S. National Guard, Honorably Discharged

 

§   Bachelor of Science, Electrical Engineering Technology, Purdue University, West Lafayette, IN

§   Bachelor of Arts, Psychology, University of Cincinnati, Cincinnati, OH

§   Fundamentals of Supervision (36 hour training program)